Hamilton Kent Blog

Results of Hamilton Kent’s 2014 Customer Survey

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Hamilton Kent annually surveys its customers to learn what is most important to them as well as how they rank the service and products they are receiving from us.  We think it’s important to share them with our customers. Below is a compilation of the results from the categories rated as most important during the survey.


• Value received – 100% very satisfied or satisfied (huge jump from 90% in 2013)


• Accuracy of orders - 100% very satisfied or satisfied (slight increase from 97% in 2013)


• Sales and technical support – 99% very satisfied or satisfied (up slightly from 96% in 2013)


• Quality of products – 98.3% very satisfied or satisfied (same as 2013)
• Product performance – 98.3% very satisfied or satisfied (slight drop from 100% in 2013)


• Response to complaints - 98% very satisfied or satisfied (slight improvement from 95% in 2013)


• Timeliness of deliveries - 91% very satisfied or satisfied (slight drop from 92% in 2013)


We also gave customers a chance to leave general comments while taking the survey, and below are a few of them:

• “Service is always over the top – Have helped me out of a bind several times...”


• “I am very proud to say that having Hamilton Kent as a provider for our company is a tremendous asset.”


• “Overall on the purchasing spectrum, I am impressed with the service I’ve received.”


• “Happy with Hamilton Kent.”


• “Hamilton Kent significantly improves my opportunities of providing optimum service to our customers.”



Hamilton Kent certainly appreciates the feedback we receive from our customers as it brings to light what we are doing well and where we need to make improvements. We hope participation in our survey will continue to grow so we can strive to provide the absolute best products and service possible.